Refund Policy

At BitoMart, we take pride in offering premium-quality digital and Japanese art. Please read our refund policy carefully before making a purchase.

1. No Refunds or Returns

All purchases made on BitoMart are final and non-refundable.

Due to the nature of our products (digital and premium artworks), we do not accept returns or exchanges.

2. Exception – Digital Product Issues

Refunds will only be provided if the digital product is defective, corrupted, or not accessible due to a technical error.

In such cases, you must contact us within 3 days of purchase with proof of issue.

3. How to Request a Refund (if eligible)

Email us at support@bitomart.shop with your order details and issue description.

If verified, your refund will be processed to your original payment method within 7–10 business days.

4. Contact Us

For any questions regarding this policy, please contact us at:
📧 support@bitomart.shop